FAQ

  • How can I return or exchange an item?

    Custom or personalized items are final sale.  For all other items, returns for a full refund minus shipping costs, and exchanges may be made within 30 days of purchse.  Exchanges may incur additional shipping charges.

  • How soon will I receive my order?

    Sale and in stock items will ship within 1-3 business days.  Items made to order may take 3-4 weeks to ship.  Gift cards are available within 24 hours by email.

  • How are the charms made?

    Watch charm bands are made of 925 silver, 18k gold or rose gold plated over 925 silver.  Most charms are 18k gold vermeil unless otherwise specified. Stones are cubic zirconia unless otherwise specified.


    Each charm is sautered onto the jewel band so you may work out or wrestle with your toddler without fear of losing your charm! ;) 

  • How do I care for my jewelry?

    For best care, avoid immersing jewelry in water and avoid direct contact with lotions, perfumes, hairspray.  Store items in a closed container or cloth bag.  Jewelry may be cleaned with a soft cloth- no chemicals needed!

  • Will my information be kept private?

    All personal information entered on our secured website will remain confidential and will not be shared with anyone.  You may unsubscribe from emails at anytime. 

  • Is there a warranty?

    Yes, please contact us if there is any problem with your jewelry.  We are happy to honor a lifetime warranty!

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